Xbox Troubleshooting Guide

Xbox Assist:

Xbox assist is a feature inbuilt into Xbox that is designed to help you resolve issues that might occur on the console. 

 

Bring up the Xbox Menu and choose the Xbox Assist option

 

Please follow the steps outlined to try and resolve the issue you are experiencing.

 

Make sure you’re using the latest Xbox Update: 

 

Make sure that your console is connected to the internet, and then press the Xbox button  to open the guide.

 

Select Profile & system> Settings > System > Updates.

 

Under Updates, you’ll see:

Console update available. Select this to begin your update, or

No console update available. This means your console is up to date.

 

Clear Saved Data

 

Clearing your save data can help with some issues experienced on Xbox One and Series X/S

 

Series X/S

On Home, select My games & apps.

Highlight the game, press the Menu button on your controller, then select Manage game & add-ons.

Select the Saved data box, then choose the item you want to delete.

Delete it.

 

Xbox One

Press the Xbox button on your controller to open the guide.

Select Profile & system > Settings > System > Storage.

On the Manage storage devices screen, select:

Clear local saved games. This deletes games saved to your hard drive, but they’ll still be saved to the cloud. If you want to remove them from the cloud, follow the steps we outlined above



Close down the game from the Xbox Menu

 

If you have Quick Resume turned on, you’ll sometimes want to be able to fully shut down the game you’re playing. To achieve this, open the Xbox Menu and select “Fall Guys” with the Start button

From here, choose Quit to fully close down the game. 

 

You can then reopen the game without resuming where you left off and enter in to the main menu

 

Reinstall Game

Reinstalling the game fully can sometimes help with issues experienced in game and ensure that you are starting from a clean slate!

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