How do I find my Epic Games logs for troubleshooting?

If you're having difficulty opening Fall Guys because of an error message when logging into Epic Games, your Epic Games logs are very useful to help us narrow down the cause of the issue.

The files we need to see are:

  • Main service
  • Install Helper
  • User Helper
  • UI Helper

You will need to find all the files in these locations and zip them to send them to us.  Click here for Microsoft instructions on how to zip a file.

  • C:\ProgramData\Epic\EpicOnlineServices\InstallHelper\Logs
  • C:\ProgramData\Epic\EpicOnlineServices\MainService\*
  • C:\Users\[YOUR USER]\AppData\Local\Epic Games\Epic Online Services\UserHelper\Logs
  • C:\Users\[YOUR USER]\AppData\Local\Epic Games\Epic Online Services\UIHelper\Logs


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