An MSInfo32 file contains information about your computer’s hardware and background processes. Please follow the steps below to extract the information:
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Press Windows Key + R.
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Type MSInfo32 and press Enter. A System Information window displays.
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In the System Information window, click File.
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In the drop-down menu, click Save… A file destination window displays.
- Select where you want to save the file. Pick a location where you can easily find the file, like your Desktop.
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Name the file MSInfo32 by typing into the File name field.
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Click Save. The export process begins and may take several minutes.
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Right-click the MSInfo32 file, and then click Add to Archive.
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Under Archive Format select ZIP.
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Click OK.
- Locate the zip file and attach it to your ticket response. The zip file will be in the same location as you saved the MSInfo32 file.
