Return & Refund Requests

In-game purchases: An in-game purchase is any item purchased with in-game currency. You can return in-game cosmetics and have your Kudos and Showbucks returned to you in-game


If you would like to return a cosmetic item, please create a support ticket here and an agent will assist you with your return. Once you have requested a return, please allow up to 7 days for your ticket to be reviewed.


Note: Season Passes and Tier Skips may not be returned. 


Real money purchases: A refund involves purchases made via one of the platforms with money. Only the platforms are able to assist you with Refunds. Please contact the platform where the purchase was made, they will be able to help. Mediatonic does not process purchases and is unable to provide refunds.


Nintendo does not offer refunds on digital content. For more info, check out: Refund for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)


Haven’t received your purchased DLC Items or Showbucks Pack yet? Check out:  I've not received my purchased DLC Items or Showbucks Pack.

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