Refund Request

 

If you've not received your purchased DLC Items or Showbucks Pack, follow the steps in this article

Please contact the platform where the purchase was made, they will be able to help. Mediatonic does not process purchases and is unable to provide refunds.

 

  • If you have purchased the game through our website on fallguys.com, the merchant will be Xsolla, please click here
  • If you have purchased from Steam, please click here.
  • If you have purchased from Epic Games Store, please click here.
  • If you have purchased from PlayStation, please click here.
  • If you have purchased from Xbox, please click here.
  • If you have purchased from Nintendo Switch, unfortunately, they do not offer refunds on digital content. You can find out further info, here.
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