Current Reported Issues | These will disappear when fixed, please check back.
This article is for you if you've already linked your Amazon Prime Gaming account and want to Claim Future Loot!
You will need to log back into your Amazon Prime Gaming account and claim the rewards through the portal.
If this is your first time, please follow this link here.
If you still require assistance, please follow this link here.
There have been reports of the Stitch-Up Pattern remaining in their slot after a while.
We are aware of this issue and our team is working on a fix.
We are aware of reports about the activated crowns through Amazon have not been counting to your overall crown rank. Our team are investigating into this issue and this will be fixed soon!!
Have you completed the survey but yet to receive your crowns?
Please allow seven days for the crowns to arrive in your account.
I have waited but the crowns never arrived!
Please ensure you have entered your correct Support ID
To find your support ID:
- In-Game lobby > click on your name on the bottom left > reveal ID
- The Crowns are not counting to my rank.
Please allow 24 hours for the crowns to count to your total rank.
If you are still experiencing errors, please contact us here.
Want some EZ crowns? If you fill in this survey, we'll give you 5 of them!
Help shape the game and be rewarded for your time! https://s.surveyplanet.com/Qd6G1V_s2
Note: Please allow 7 working days for the crowns to be added.
For all updates regarding current investigations and bugs.
Please follow this link: Public Issue Tracker.
Frequently Asked Questions & Customer Support